In an exclusive interview, Sam Khashman, President and CEO of ImagineSoftware™, and key members of the team sit down to discuss our innovative product, ImagineOne®. The comprehensive solution provides an all-in-one platform for billing and revenue cycle management (RCM).
Setting the Standard
Khashman outlines that innovation is central to ImagineSoftware’s mission. “For over twenty years, we have focused on listening to and empowering our clients,” he states. The company has built trust by prioritizing relationships and delivering real-world impact to revolutionize healthcare technology, especially in radiology.
The Birth of ImagineOne®
The conversation shifts to ImagineOne, which Khashman describes as a Quantum Leap in healthcare technology. “ImagineOne is not just an upgrade; it integrates automation and efficiency into the core of revenue cycle management,” he explains. Chuck Kauffman, Chief Software Engineering Officer, elaborates on the extensive development process behind ImagineOne. “Since we began in January 2023, we’ve dedicated over 31,000 hours to development, creating more than a million lines of code,” he reveals. This rigorous effort underscores the team’s commitment to addressing the current needs of healthcare practices. Ben Buchanan, Chief Marketing Officer, discusses strategic partnerships that enhance ImagineOne’s capabilities. “We collaborate with leading organizations to connect over 1,500 unique integrations into ImagineOne,” he notes, expanding patient access and practice management automation.
Client-Centric Focus
Stephanie Stogner, Vice President of Client Success, highlights the importance of client feedback in shaping ImagineOne. “Our primary focus is our clients. We adapt our technology based on their insights,” she reflects. ImagineOne incorporates two decades of client feedback, enhancing both automated and manual processes in revenue cycle management.
Technical Advancements
Jeff Stanley, Vice President of Software Engineering, discusses the platform’s innovations. “ImagineOne features a new user interface built on the latest. NET framework, making it ideal for complex, high-volume specialties. This ensures that the platform is powerful, fast, and scalable,” he explains.
Key Components of ImagineOne®
The team highlights several standout features:
- ImagineCo-Pilot™: Rob Gontarek, Senior Vice President of Data Science, describes this AI-driven tool as transformative for RCM. It resolves errors, predicts denials, and boosts productivity by 400%, significantly automating claims submissions and payment postings.
- ImagineVirtuoso™: Megan Molumby, Software Development Manager, introduces Virtuoso, a virtual assistant that streamlines user interactions. “Virtuoso helps users navigate the platform and manage tasks through intuitive commands,” she explains.
- Command Center: Michael Sarian, Senior Director of Software Development, describes the Command Center as the central hub for platform management, allowing users to customize settings and automate tasks effortlessly.
Closing Remarks and Key Takeaways
Khashman concludes by reflecting on the collaborative effort behind ImagineOne. “This platform is more than software; it’s a promise to innovate, integrate, and inspire,” he states. He expresses gratitude to the clients who use ImagineOne daily, pledging to continue enhancing the platform to support exceptional patient care. “Together, we’re a vibrant community innovating and delivering best-in-class experiences.”
The Imagine team invites you to explore ImagineOne® and learn more at www.imagineteam.com.