A leading outpatient medical imaging provider with 200+ radiologists across 170+ imaging sites needed a more scalable way to manage high volumes of patient billing calls, accelerate collections, and improve the patient financial experience without adding staff. The organization partnered with ImagineSoftware to deploy ImagineVoice™, an AI-powered voice automation solution embedded within ImagineOne® that handles patient billing inquiries, collects payments, establishes payment plans, and escalates complex interactions when needed.
In this case study, learn how the organization implemented ImagineVoice in just three weeks to automate patient billing communications at scale. Within the first 60 days, ImagineVoice managed 75,000+ patient billing interactions, achieved a 44% inbound call containment rate, and collected $123,000+ in patient payments directly through AI-powered conversations. The deployment created capacity equivalent to 9–10 FTEs per month, generating more than $423,000 in projected annual labor savings and a $750,000+ annual cash collection run rate—resulting in more than $1.1 million in combined annual value.
