Client Support

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A Client-First Approach. Staying Connected. Tracking your Performance. Addressing your Needs Before You Know They Exist.

Contact Support

Support hours are Monday through Friday, between 8:30am and 5:30pm ET.

IT Helpdesk

IT-Assistant online ticketing system. Submit and track the status of your request.

Submit Support Ticket

By Phone

Speak to client support at 704-553-0805 or toll-free at 866-723-7971

Call Support

By Email

Email us for assistance on issues related to your software.

Email Support

Self-Guided Resources:
ImagineLearning™

Online reference guides and training videos for clients looking to get the most out of your new system. Built for new and existing clients of all experience levels.

Access ImagineLearning™
Self-Guided Resources:
ImagineLearning™
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Managing the Customer Relationship Beyond Resolving Issues

Serving you in ways other vendors can’t match. Enhanced service levels for designated VIPs to ensure your continual productivity and satisfaction.

Stephanie Stogner
Teammate Testimonials

At ImagineSoftware, support is more than a service, it’s a reflection of our core values in action. Our team is committed to delivering exceptional service, intelligent solutions, and genuine care. We’re proud to go the extra mile for our clients because your success is at the heart of everything we do.

Stephanie Stogner, VP of Client Success
Hailee Treviño
Teammate Testimonials

At ImagineSoftware™, support isn’t just what we do—it’s who we are. We go the extra mile because we care deeply and are committed to helping our clients succeed. Guided by our mission to deliver innovation, intelligence, and a standard of excellence, our team is dedicated to supporting you through every stage of your growth.

Hailee Treviño, Software Support Specialist

Experts in 3rd Party Integrations

Technical Support, and Beyond
Learn more about the client success managers and software engineers dedicated to overcoming any challenge you encounter.

Client Success Manager
An appointed client success manager is trained and briefed on your company. Ensuring that your experience with our products and processes exceeds your expectations.

Technical Support
A team of product experts singularly focused on troubleshooting the occasional bug in the software.

Development Support
Software engineers bring your software to life. Uncovering ways to code and create the software you need.

Experts in 3rd Party Integrations

See the Future of Revenue Cycle Management in Action