Radiology billing has never been simple. Since the No Surprises Act took effect, navigating Independent Dispute Resolution (IDR) has added a new layer of complexity. Between payer disputes, shifting regulations, and high data volumes, radiology practices are under increasing pressure to secure fair reimbursement without slowing cash flow.
That’s where ImagineSoftware delivers clarity. With 25 years of innovation built hand-in-hand with radiology billers, Imagine’s complete revenue cycle management platform, ImagineOne®, was designed from the ground up to help practices move from manual, fragmented workflows to streamlined automation, especially when it comes to challenges like IDR.
Built for Radiology from the Start
As VP of Sales Courtney Franco shared in a recent webinar, “We really cut our teeth in radiology. Imagine’s platform was built sitting hip-to-hip with radiology billers.”
That foundation continues to drive ImagineSoftware’s approach today, creating tools that address the unique needs of both hospital-based radiology groups and imaging centers. From data intake to claim submission, ImagineOne® automates the repetitive, error-prone steps that often slow billing teams down, freeing staff to focus on exceptions, denials, and higher-value work such as IDR submissions and appeals.
As VP of Integration Success Kyle Hart put it, “Our goal is simple: get as much data through without being touched.” That efficiency is critical in radiology, where claim volumes are high and margins are tight.
Smarter Automation for Smoother IDR
When payers underpay or disputes arise, radiology practices need clean data, clear documentation, and fast turnaround — all of which are made possible by automation.
ImagineOne®’s technology scrubs, validates, and files claims with precision, minimizing errors before they ever reach the payer. Its embedded coding components and AI-driven workflows help identify and prevent denials, improving first-pass resolution and supporting cleaner claims that stand up in IDR.
“The complexity of medical billing isn’t going away,” Franco noted. “Regulations like the No Surprises Act keep evolving — but that’s what drives us to keep automating and innovating.”
AI That Works for You — Not Instead of You
AI has become a buzzword in RCM, but ImagineSoftware’s ImagineCo-Pilot™ is more than hype. It’s built to intelligently assist billing teams by learning from their expertise and applying it at scale.
“We still need the billing team’s brain, not their fingers,” explained Rob Gontarek, Senior VP of Data Science — meaning Co-Pilot automates what’s repetitive and predictable, while humans focus on complex cases like payer disputes or IDR reviews.
From predicting denials before submission to suggesting corrections based on historical trends, ImagineCo-Pilot™ ensures your team works smarter, not harder, toward faster, fairer reimbursement.
Data Transparency that Empowers
When preparing for an IDR case, data is everything. ImagineOne®’s reporting and analytics suite gives practices full visibility into their revenue performance, payer behavior, and trends across denials and reimbursements.
With tools like ImagineIntelligence™ and Power Operations, radiology administrators can track patterns, pinpoint underpayments, and export clear, actionable data to support IDR filings.
“It’s your data,” said Hart. “We’ll get it to you however you want it — securely, quickly, and in the format you need.”
Trusted Implementation, Proven Results
ImagineSoftware’s hands-on implementation process ensures radiology groups transition smoothly, without disruption to cash flow. Every client is supported by a U.S.-based team of experts who have decades of combined experience on both the billing and client side.
Hart summed it up best: “Our number one goal is a smooth, clean transition — and very quickly, you’ll see increased cash flow as you leverage our platform.”
Radiology’s Partner for the Future of IDR
From pre-service to zero balance, ImagineSoftware gives radiology practices the tools, automation, and insights to stay ahead, even as regulations like the No Surprises Act evolve. Whether you’re using in-house resources for your IDR processes or partnering with an Imagine-certified partner to scale your IDR operations, you can be confident that the data you need will be there to support you.
As Franco concluded, “Radiology is our foundation — it’s where we started, and we’re not slowing down. We’re constantly innovating to help our clients bill more efficiently, protect their data, and get paid fairly.”
Ready to turn IDR complexity into clarity?
Discover how ImagineOne®’s intelligent automation and purpose-built RCM platform empower radiology practices to streamline billing and win at IDR.
